Reference

Our Terms and Conditions for Your Account

These Terms and Conditions set out the rules that govern your relationship with 0aaa — from opening your account and making deposits via UPI, Paytm or PhonePe, to…

Account eligibility under local lawUPI, Paytm and PhonePe wallet rulesLobby access conditionsDispute and contact proceduresData handling and retention
0aaa Our Terms and Conditions for Your Account
REACH OUR POLICY TEAM

How to Contact Us About These Terms

Live Chat Our support team is available through live chat on the 0aaa site.
Email Support Send detailed queries about your account terms, wallet conditions or data-handling practices to our…
Help Centre Our Help Centre carries plain-language explanations of key clauses — including UPI deposit rules…
HOW WE UPHOLD THESE TERMS

Data Handling, Security and Account Practices

We keep your account data and transaction history secure through encrypted storage and access controls. Here is how we handle the six areas that matter most under these terms.

Data Retention

We retain your account data for the period required under applicable law. You may request a summary of the personal data we hold on your account by contacting our support team through live chat or email at any time.

Cookie Policy

We use session and analytics cookies to keep your lobby preferences intact and to measure how pages load. You can adjust cookie permissions from your browser settings without losing access to your account.

Account Security

Your account is protected by password authentication and optional two-step verification. If you suspect unauthorised access, contact us immediately — we can freeze wallet activity within minutes of your report.

Withdrawal Verification

Before processing a withdrawal to your UPI or Paytm handle, we verify that the destination matches the details on your account. This step prevents misdirected funds and is a condition written into these terms.

Amendment Notices

When we update these Terms and Conditions, we send an advance notice to your registered email or mobile number. The notice specifies what changed and when the new version takes effect.

Requesting Changes

To update the personal details held on your account — name, contact number or linked PhonePe handle — submit a request through live chat with the supporting documents we specify in our verification process.

Frequently Asked Questions About Our Terms

These questions cover the points that come up most often when you read through our Terms and Conditions for the first time.

They apply to every person who opens an account on 0aaa, regardless of which device or payment method they use. Access is available only where local law in your region permits participation on our platform.

Yes, we may update these terms to reflect changes in law or platform operation. We will send you advance notice to your registered contact before the revised version takes effect; continued use means acceptance.

Only the specific clause that conflicts with local law is set aside. Every other part of the Terms and Conditions remains fully in force and continues to govern your account and wallet activity.

Contact our support team via live chat or email and request a personal data summary. We will compile the information we hold on your account and send it to your registered contact within a reasonable time.

Deposits via UPI, Paytm or PhonePe must be made from a payment handle registered in your own name. Funding your wallet from a third-party handle is a breach of these terms and may result in account suspension.

Raise a dispute by contacting our support team through live chat or email within 30 days of the decision. Provide your account ID and the details of the transaction or action you wish to contest for faster resolution.

Send a closure request to our support email or raise it in live chat. We will process it after confirming your identity and settling any remaining wallet balance to your verified UPI or PhonePe handle.